Shipping Policy

At Codycamp, every product carries our unwavering commitment to quality and our dedication to you. To ensure a smooth and secure shopping experience, we've established the following shipping policy to help you understand the logistics process, shipping details, and precautions.

Global Shipping and Carriers

Codycamp's logistics services cover North America, Europe, Asia, and Oceania. We use reputable and reliable international carriers to ensure the safe delivery of every order.

North America

  • Shipping Carriers: USPS, UPS, FedEx
  • Features: Standard and expedited delivery options available, both with tracking and signature confirmation.
  • Tariff Information: No additional tariffs are required for most regions, but special items may incur charges, which are the recipient's responsibility.

Europe

  • Shipping Carriers: DHL, UPS, FedEx
  • Features: Standard international delivery primarily, with expedited delivery available to select regions.
  • Tariff Information: Some countries charge VAT or import duties, which are the recipient's responsibility. Codycamp provides detailed invoices and customs documents to assist with smooth customs clearance.

Asia

  • Shipping Carriers: DHL, FedEx, SF Express
  • Features: Standard and regional express delivery, with real-time tracking
  • Warm Note: Delivery times may be extended in some areas due to customs inspections or logistics network conditions. We will follow up with you throughout the process to keep you informed of your package's status.

Oceania

  • Carriers: DHL, FedEx, UPS
  • Features: Standard international express and expedited delivery, with signature confirmation available.
  • Tariff Notice: Customs duties and import taxes may apply and are the recipient's responsibility.

Order Processing

We understand the anticipation of receiving your desired product, and we strive to ensure efficiency and transparency in every step of the order process:

1. Payment Confirmation

  • The system automatically confirms payment status and processes the order.

2. Order Review

  • Codycamp typically completes the review within 1-2 business days, including inventory verification, delivery information verification, and product quality verification.
  • If any exceptional circumstances arise, customer service will promptly contact you to provide solutions or alternatives.

3. Picking and Packing

  • Products undergo rigorous picking and quality inspection.
  • High-strength packaging materials are used to ensure product safety.
  • Additional protective layers are applied to fragile or high-value items.

4. Shipping and Logistics Information

  • A unique tracking number is generated after the package is packed.
  • Shipping notification and tracking number will be sent to you via email or SMS.

5. Special Situation Handling

  • In the event of stock restocking delays or force majeure events, we will notify you immediately.
  • You can contact Codycamp customer service at any time, and we will do our best to assist you.

Tracking and Reminders

  • Each package is assigned a tracking number, which can be found on the Codycamp website or the carrier's website.
  • We'll send you status notifications at key milestones: shipped, in transit, clearing customs, and delivering.
  • Friendly Reminder: Delivery may experience slight delays due to weather, traffic, or customs issues. We understand the anxiety and will do our best to maintain communication for your peace of mind.

Potential Causes of Delays

While we and our carriers strive to ensure smooth delivery, the following may cause delays:

  • Customs inspections or tariff processing
  • Weather, natural disasters, or traffic congestion
  • Holiday peak delivery periods
  • Incomplete or incorrect address information

Friendly Reminder: If you encounter delays, please be assured that we will follow up and provide you with the latest shipping information. We value your patience.

Customs Duties, Import Taxes, and Fees

  • International orders may be subject to customs duties, VAT, or other import fees in the destination country.
  • The recipient generally bears these fees.
  • Codycamp can provide invoices and customs documents to assist with smooth customs clearance.
  • Reminder: If you have any questions about customs policies, we are happy to provide answers and assistance to ensure peace of mind.

The Importance of Shipping Information

  • Please ensure you provide a complete and accurate shipping address and contact information.
  • For special addresses, such as apartments or offices, please include the full address or delivery instructions.
  • Reminder: Accurate information helps us and the carrier deliver your product quickly and safely, minimizing unnecessary delays.

Thank you for choosing Codycamp. Every product carries our heart and soul, and every logistics service reflects our commitment to you. We understand the anticipation and anxiety of waiting, and we strive to provide you with transparent and traceable service at every stage.

If you have any questions or need assistance during shipping, please feel free to contact us. Codycamp hopes you can not only have high-quality products but also enjoy a caring, secure, and warm shopping experience.