Return Policy

Codycamp is committed to providing high-quality products and attentive service to every customer. If you are not completely satisfied with your purchase, we offer a straightforward, convenient return process to ensure a seamless shopping experience.

Return Requirements

To ensure a smooth return process, please note the following:

1. Return Time: Return requests must be made within 30 days of receiving the product.

2. Product Condition:

  • Original packaging must be intact, including the box, label, instruction manual, and included accessories.
  • Product must be unused, unwashed, unopened, and free of any signs of damage.

3. Eligibility: Most products are returnable. For tableware and fragile items, please refer to Section 3 for special instructions.

Reminder: Please inspect the packaging and condition of your product as soon as possible upon receipt to ensure that any issues are addressed promptly.

Packaging Requirements

To ensure that your returned product arrives safely at the Codycamp warehouse, please adhere to the following packaging requirements:

  • Use the original box or equivalent secure packaging material to protect your product, especially fragile items.
  • Ensure the product and accessories are securely secured to prevent movement or damage during transport.
  • If the original packaging is damaged, please notify customer service before returning the item for further instructions.

Reminder: Intact packaging not only protects the item but also avoids any disputes during the return review process.

Special Instructions: Tableware and Fragile Items

Tableware, glassware, and other fragile items may be damaged or have quality issues during transport.

  • If you discover shipping damage or product quality issues upon receipt, please take photos and contact Codycamp customer service immediately.
  • We will provide the following options:
    • Full refund
    • Reshipment
    • Compensation
  • Codycamp is fully responsible for any shipping or quality issues and will protect your rights.

Reminder: When returning fragile items, please ensure they are shipped via a reliable, trackable carrier.

Return Process

To ensure a clear and easy-to-follow return process, Codycamp has established the following steps:

1. Submit a Return Request

  • Submit a return request on the Codycamp website or through customer service.
  • Provide your order number, the reason for the return, and the product status.

2. Return Review and Authorization

  • Codycamp Customer Service will review your request within 1-2 business days of receiving it.
  • Once approved, you will be provided with a Return Material Authorization (RMA) number and return address.

3. Product Return

  • Use reliable, trackable shipping methods to return your product.
  • Please keep the product and its original packaging intact to prevent damage during return.

4. Inspection and Processing

  • Upon receipt of the returned product, Codycamp will inspect and verify the product.
  • After inspection, a refund or exchange will be processed at your request.

Reminder: If you have any questions during the return process, please feel free to contact Codycamp Customer Service. We will patiently assist you.

Refund and Exchange Information

1. Refunds

  • Once the returned product has been inspected and meets the requirements, a refund will be issued to the original payment method.
  • Refund processing time may vary depending on the bank or payment method.

2. Exchanges

  • If you choose to exchange an item, Codycamp will arrange for reshipment after confirming product availability.
  • If there's insufficient stock, customer service will contact you to offer an alternative or a refund.

3. Special Circumstances

  • For items damaged in transit or with quality issues, we offer a full refund, exchange, or compensation to protect customer interests.

Friendly Reminder: We understand the inconvenience of the return process, and Codycamp will do its best to process it quickly and smoothly for your peace of mind.

Friendly Reminders

  • Retaining the original packaging and receipt will facilitate a smooth return.
  • Use reliable shipping channels to return items and minimize shipping risks.
  • If you encounter any issues with returns or exchanges, please get in touch with Codycamp customer service at any time. We will patiently listen and provide solutions.